Management Company Transition FAQs

4/27/2021

 

Effective 6/1/2021, Goodwin & Company will become the property manager for Highlands at Mayfield Ranch.  Goodwin & Company will be sending out an introductory letter before the transition date with your new account number and payment instructions.  More details will become available as the transition date approaches.  Below are a few common questions:

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I already sent my payment to the previous management company; will I get credit for my payment? 
Of course! We will have access to all incoming payments, regardless of whether they were sent to prior management. Please allow up to 45 days for this payment to be posted to your account. 

 

Have my maintenance fees changed? Has the due date for payments changed?
No, the amount of your association dues and the due date(s) for payment remain the same.

 

I have prepaid my assessments in advance for the year. Will Goodwin know that I have paid in advance?
Absolutely, there’s no need to worry. Your balance will carry forward.  Please allow up to 30 days for the balance forward to reflect on your account. 

 

I recently submitted an architectural modification request for the committee’s review. Do I need to do anything further at this time?
You should not have to take any additional action. If you have not received a reply to your request within 30 days of the submission date, please contact your Community Manager to check the status of your application. 

 

I have an architectural modification request I need to submit.  Should I wait to submit?

Please hold your request until the transition is complete as the fee for review is expected to decrease.  

 

Will my pool key fob still work?

Yes, the existing system is expected to roll over to the new management company.  There should not be a impact to your usage.